This presentation reports on a novel and successful approach to obtain direct staff feedback on NDNQI Nurse Satisfaction Reports. Using a decentralized model, each nurse manager, together with the Unit Based Practice Committee, reviews the data and identifies 3 areas of greatest satisfaction and 3 areas needing improvement. The areas are presented in poster format and staff is invited to provide input. Based on the feedback, an action plan is developed and reported to the Coordinator of Nurse Satisfaction. Quarterly evaluation reports are summarized and shared with all of the nurse managers. Units who are particularly successful on one indicator may be less successful in another. Sharing best practices is facilitated through the summarized reports.

Following this session the participant will be able to describe the importance of obtaining direct staff feedback on unit satisfiers/dissatisfiers and list two methods to obtain input. Examples of unit posters and quarterly reports will be available to participants. NDNQI reports can only improve nurse satisfaction if they are understood and used effectively. A structured program to review survey data, implement an action plan and evaluate actions yields a retained nurse workforce.